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Shipping Policy

What currency are the prices?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Average shipping times are 15-21 days but due to Covid-19, shipping times are currently over 30 business days.

Tracking numbers will be updated 3-5 days after your order has been shipped.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. 
If you're unhappy for any reason at all, please email us at  TheHollowStore@ slaphappycartoons.com and we'll make it right.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address  - what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to confirm. If the address is incorrect kindly notify us via email at  thehollowstore@ slaphappycartoons.com  and we can correct the address within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days, but may be longer due to Covid-19. We ask that you please be patient during these difficult times as some orders are currently taking more than 30 business days to be fulfilled.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to  thehollowstore@ slaphappycartoons.com and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly. Thanks.